Shipping and returns
Shipping
We will always try to ship your order as fast as possible unless requested otherwise. Of course this also depends on the availability/stock of the products at our shop and for some products the availability of them in our main warehouse (with the exception of mistakes in the stock system). Products of which we only keep stock at the main warehouse (mainly products for food services) can take up to 3 days before we can ship them out. See below for the details of the different shipping methods. At the moment we can only ship frozen items within certain zipcode areas in Amsterdam.
Same-Day Delivery Amsterdam
Our Same-Day Delivery is being taken care of by Peddler. Using this shipping method both frozen and dry goods van be delivered within the some areas of Amstedam (mainly within the ring) If your delivery address is within one of the areas Peddler services, the Same-Day delivery option will be shown as a shpiment method to choose from. Do bear in mind that we do not ship frozen goods with any special cooling material. Usually your order will be delivered within 1 hour of pickup time, this does mean that some items may de lightly defrosted, just like when you do grocery shopping yourself. Orders placed before 15:00 will be delivered the same day in the evening between 18:00 and 20:00. If you place your order after 15:00 your order will be delivered the next day between 18:00 and 20:00. Please make sure someone will be at the address to accept the delivery. Orders above €45,- are eligible for free shipping using this method as long as the order is not too big for their bikes. Shipping costs (mostly more than the shipping amount charged at checkout) will be deducted from the refundable amount if an order is cancelled after it has been shipped.
| Ordered on | Delivered on |
|---|---|
| Monday before 15:00 | Monday between 18:00 and 20:00 |
| Tuesdag before 15:00 | Tuesday between 18:00 and 20:00 |
| Wednesday before 15:00 | Wednesday between 18:00 and 20:00 |
| Thursday before 15:00 | Thursday between 18:00 and 20:00 |
| Friday before 15:00 | Friday between 18:00 and 20:00 |
| Saturday | Monday between 18:00 and 20:00 |
| Sunday | Sunday between 18:00 and 20:00 |
DHL Parcel (within the Netherlands)
For shipments without frozen or refrigerated items DHL Parcel (not DHL Express) can be chosen as shipment method (Standard Delivery). DHL Parcel normally delivers between 09:00 and 18:00. When you are not home to accept the delivery they will attempt a second delivery the next working day or leave it at the nearest DHL Service Point where you will have 7 days time to pick it up. DHL Parcel delivers on all days except Sunday. We offer free shipping with DHL Parcel within the Netherlands for orders above €45,-. Deliveries to the Waddeneilanden will have a surcharge of €5,- (free above €80,-). If you choose delivery to ServicePoint, please note that a ServicePoint near you will be chosen automatically, which may or may not be the best option. If you want to change the pickup location, please wait until you receive email from DHL and then go through their channels to change the ServicePoint. Packages that were refused or not picked up from a ServicePoint will be returned to us and can be picked up at our warehouse. Shipping costs (mostly more than the shipping amount charged at checkout) will be deducted from the refundable amount if an order is cancelled after it has been shipped. For orders that are returned by DHL (either due to refusal or non-pickup at ServicePoint) return shipment costs are also calculated.
| Ordered on | Delivered on |
|---|---|
| Monday after 10:00 | Wednesday between 09:00 and 18:00 |
| Tuesday after 10:00 | Thursday between 09:00 and 18:00 |
| Wednesday after 10:00 | Friday between 09:00 and 18:00 |
| Thursday after 10:00 | Saturday between 09:00 and 18:00 |
| Friday after 10:00 | Tuesday between 09:00 and 18:00 |
| Saturday | Tuesday between 09:00 and 18:00 |
| Sunday | Tuesday between 09:00 and 18:00 |
DHL Parcel (other countries)
For shipments without frozen or refrigerated items DHL Parcel (not DHL Express) can be chosen as shipment method ("Standard Delivery"). A remote area surcharge of €17,50 may be added to the shipment cost for certain remote destinations. DHL Parcel will not deliver to the door in some areas, your order will then be delivered to a ServicePoint for pick up.
| Country | Cost | Extra Info |
|---|---|---|
| Austria | €20,95 | |
| Belgium | €13,95 | free from €120,- |
| Bulgaria | €27,95 | |
| Croatia | €22,95 | |
| Czech | €19,95 | |
| Denmark | €30,95 | |
| Estonia | €34,95 | |
| Finland | €38,95 | |
| France | €18,95 | Always ServicePoint |
| Germany | €13,95 | free from €100,- |
| Greece | €28,95 | |
| Hungary | €22,95 | |
| Ireland | €25,95 | |
| Italy | €19,95 | |
| Latvia | €34,95 | |
| Lithuania | €54,95 | |
| Luxembourg | €14,95 | |
| Northern Ireland | €32,95 | No delivery due to Brexit |
| Norway | €45,95 | |
| Poland | €20,95 | |
| Portugal | €27,95 | |
| Romania | €28,95 | |
| Slovakia | €22,95 | |
| Slovenia | €22,95 | |
| Spain | €25,95 | |
| Sweden | €32,95 | |
| United Kingdom | €33,95 | No delivery due to Brexit |
Returns
If you are not satisfied with one of the products, you can always send it back to us (at your own expense) or return it to our shop, as long as the expiration date will permit this. Before returning goods, please notify us by email at service@dunyongonline.nl within 8 days of receiving your order. Frozen and fresh products have to be returned at the right temperatures (5°C for refrigerated and -18°C frozen products). When returning a complete order that had free shipping, shipping costs will be deducted prior to the refund. When returning the goods at one of our locations you can do so at the below addresses:
Toko Dun Yong
Stormsteeg 9
1012 BD Amsterdam
